Quote of the Week on Operations Mgmt

• There should be a healthy relationship between marketing and OM.  Marketing knows the needs of the guests.  We at the OM have to create and deliver the products and services. 
• I believe very much the philosophy of managing by walking around and talking to guests.  I come to work at 7:30 every morning.  I talk to our guests in our business lounge or during breakfast. Often, I quietly observe our service staff and their interaction with their guests by reading their body language.  It gives me lot information.

Nir Weinstein, Director of Operations, Radisson Blu Hotel Bucharest, Bucharest, Romania